Get Help

Send an email to help@eatkernel.com or text us at (650) 675-5981 . Make sure to give us the email address you used to place the order. Or you can use the Contact Us form at the bottom of this page.

Let’s get that fixed. Please send an email to help@eatkernel.com or text us at (650) 675-5981 and we’ll jump right on it. Make sure to give us the email address you used to place the order.

Check to see if a different payment method might work. If not, go ahead and email help@eatkernel.com or text us at (650) 675-5981 straight away and we’ll do our best to get it sorted quickly.

Please email help@eatkernel.com or text us at (650) 675-5981 and we’ll work to get any issues taken care of.

Once you're in the restaurant, find your Cubby (we will tell you which one in your "Order is Ready" email, sms or push notification), then hit the big green button that says “Click to unlock” - and voila, it’s meal time.

Ask for help from the in-store associate, email help@eatkernel.com or text us at (650) 675-5981

Yes, you can. Just have the person you are picking up on behalf of unlock their cubby remotely once you're in the store – make sure they let you know which cubby number they have been assigned to so you get the right meal!

Thanks for placing your delivery order for Kernel via GrubHub and Seamless! If you have a question about your order, please reach out to GrubHub directly via their in-app Chat feature, call (877) 798-4141, or email helpme@grubhub.com. If your order hasn’t yet been picked up by a delivery courier, then you can also text Kernel Customer Service at (650) 675-5981.

Thanks for placing your delivery order for Kernel via Uber Eats! If you have a question about your order, please reach out to Uber Eats directly via the Uber Eats website. If your order hasn’t yet been picked up by a delivery courier, then you can also text Kernel Customer Service at (650) 675-5981.

Thanks for placing your delivery order for Kernel via Doordash! If you have a question about your order, please reach out to Uber Eats directly via the Doordash website. If your order hasn’t yet been picked up by a delivery courier, then you can also text Kernel Customer Service at (650) 675-5981.

We’re currently open at two locations: 24th & Park Ave South (in the Flatiron) and 15 East 4th Street (in NoHo) in NYC, but more locations are coming very soon.

Nuts can be removed from all of our products, but we don't currently have the option to remove other major allergens such as soy, dairy, wheat, etc. You can view our allergen info here.

Yes, he was kind of famous for his dislike of beets, but that’s probably because he never tried ours with quinoa, super-seed crunch and green hummus